Privacy Policy
Last Updated: March 15, 2025
At lumixradiix, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our working capital analysis services and educational resources.
We're based in Ho Chi Minh City and operate under Vietnamese data protection laws. But here's the thing — we believe in being transparent about data practices regardless of what the law requires.
What Information We Collect
When you interact with our platform, we gather different types of information. Some you provide directly, and some we collect automatically as you use our services.
Information You Give Us
- Your name and email address when you create an account or contact us
- Company details if you're accessing our working capital analysis tools
- Payment information when you purchase study materials or services
- Questions and feedback you send through our contact forms
- Financial data you input into our analysis tools for calculations
Information We Collect Automatically
Like most websites, we gather technical information about how you use our platform. This helps us improve the experience and fix issues when they come up.
- Device information such as browser type and operating system
- IP address and general location data
- Pages you visit and features you use on our site
- Time spent on different sections and navigation patterns
- Referral sources that brought you to our platform
How We Use Your Information
We're not in the business of selling your data. Everything we collect serves a specific purpose related to providing and improving our services.
Service Delivery
We use your information to provide the working capital analysis tools and educational content you've requested. This includes processing calculations and delivering study materials.
Communication
Your contact details help us respond to inquiries, send important updates about our services, and share educational content you've opted to receive.
Platform Improvement
Usage data shows us which features work well and which need refinement. We analyze patterns to make our tools more helpful and intuitive.
Security & Fraud Prevention
We monitor for suspicious activity to protect your account and maintain the integrity of our platform for all users.
Data Storage and Retention
Your information lives on secure servers, and we don't keep it longer than necessary. Different types of data have different retention periods based on legal requirements and practical needs.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account plus 2 years | Service provision and legal compliance |
| Financial Analysis Data | 90 days after last access | Allows you to return to previous work |
| Payment Records | 7 years | Vietnamese tax and accounting requirements |
| Communication Logs | 3 years | Customer service and dispute resolution |
| Technical Logs | 12 months | Security monitoring and system optimization |
When data reaches the end of its retention period, we delete it from our active systems. Backup copies may persist for up to 90 additional days before complete removal.
Who We Share Information With
We keep your information close. We don't sell it to third parties, and we only share it when absolutely necessary to provide our services or comply with legal obligations.
Service Providers
We work with carefully selected companies that help us operate our platform. These include payment processors, email service providers, and hosting companies. They only access information needed to perform their specific functions and are contractually obligated to protect it.
Legal Requirements
Sometimes we're required to share information with authorities. This happens when Vietnamese law demands it, such as responding to valid legal requests or protecting against fraud and security threats.
Business Transfers
If lumixradiix is acquired or merged with another company, your information may transfer to the new entity. We'd notify you before this happens and explain any new privacy practices.
Your Rights and Choices
You have control over your personal information. Vietnamese law gives you certain rights, and we've built tools to help you exercise them.
- Access Your Data: Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.
- Correct Inaccuracies: Update your account information directly through your profile settings, or contact us to fix errors in data we maintain.
- Delete Your Information: Ask us to remove your personal data. We'll honor this unless we have legal obligations to retain certain records.
- Export Your Data: Download your financial analysis history and account information in common file formats.
- Opt Out of Communications: Unsubscribe from marketing emails anytime. Service-related messages may still be necessary.
- Restrict Processing: Limit how we use your information while we address concerns or disputes about its accuracy.
How to Exercise Your Rights
Send requests to info@lumixradiix.com with "Privacy Request" in the subject line. Include your account email and specify which right you want to exercise. We'll respond within 15 business days and complete most requests within 30 days.
Security Measures
Protecting your information isn't just about following rules. It's about maintaining the trust you place in us when you share sensitive financial data.
Technical Safeguards
- Industry-standard encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Multi-factor authentication options for account access
- Automated monitoring for unauthorized access attempts
- Secure backup systems with encrypted storage
Organizational Measures
Our team follows strict protocols for handling personal information. Access is limited to employees who need it for their work, and everyone receives regular privacy training. We maintain detailed logs of who accesses what data and when.
Despite our precautions, no online service is completely secure. If we detect a breach that affects your information, we'll notify you within 72 hours and explain what happened and what we're doing about it.
International Data Transfers
Our servers are located in Vietnam, but some of our service providers operate globally. When your information leaves Vietnam, we ensure it receives equivalent protection through contractual agreements and recognized transfer mechanisms.
If you're accessing our services from outside Vietnam, your information will be transferred here and processed under Vietnamese law. By using our platform, you consent to this transfer and processing.
Children's Privacy
Our services focus on working capital analysis and professional education. They're designed for adults engaged in business finance. We don't knowingly collect information from anyone under 18.
If we discover we've inadvertently gathered data from someone underage, we'll delete it promptly. Parents who believe their child has provided us with personal information should contact us immediately.
Changes to This Policy
We review and update this privacy policy periodically as our services evolve and regulations change. When we make significant changes, we'll notify you through email or a prominent notice on our platform.
The "Last Updated" date at the top shows when we most recently revised this policy. We encourage you to review it occasionally to stay informed about how we're protecting your information.
Continued use of our services after changes take effect means you accept the updated policy. If you disagree with modifications, you can close your account and stop using our platform.
Questions About Privacy?
We're here to address concerns and clarify how we handle your information. Reach out through any of these channels: